REFUNDS/EXCHANGE
Here at House of Avid, we verify and oversee each and every garment/dress before shipping. All of our items are custom made to order, so we are NOT offering any refunds at this time. We provide a size chart to better assist customers with choosing your correct size. If you need help with choosing your correct size, please contact us via email and we can do your measurements virtually. We do NOT offer exchanges for incorrect sizes. We offer alteration services. If you have a problem with sizing, please contact us via email contactsupport@thehouseofavid.com.
CONSULTATION FEE/DEPOSITS
There is a consultation fee of $100 to secure your appointment date and time. 50% of your consultation fee goes towards the total of your garment. Once your deposit is placed, your appointment is secure and your materials are ordered soon after, so deposits are non refundable. If you cancel your order after production is started, you lose your deposit along with any payments made.
If you decide to reschedule your consultation to a different date after you have paid your consultation fee and your appointment has been booked, there will be a $25 rescheduling fee.
GARMENTS/DRESSES
Please allow 2 to 3 weeks of production time for garments listed on the website
Please allow 8 to 10 weeks of production time for custom prom dresses.
Please allow 8 to 10 weeks of production time for custom reception dress.
Please allow 6 to 10 months of production time for wedding gowns.
DESIGNS/COLORS
The color of an item in a picture may not accurately depict the actual color. Since there are different shades of some colors, if you need a dark or light version you can send us a screenshot of a googled image that best depicts the color and we will try to match it close as possible.
SHIPPING
House of Avid is committed to providing great customer care services. Due to our garments being custom made, shipping may vary on your specific order. Our shipping party is Fedex, and they offer standard, express, 2-Day, and overnight shipping. Once the package has been handed over to our shipping party, House of Avid no longer has control of the order. We provide tracking numbers and order receipts. You will need to contact Fedex regarding any issues or concerns after we have shipped your order. Signature is required for all package deliveries.
DETAILS/ APPLIQUES
For custom dresses, we may or may not have the same exact appliqués or rhinestones that is in your inspiration pictures. Vendors have specific designs in different seasons as well. We can find details that are very similar to what you want. All details, materials, fabrics, and appliqués are discussed in the consultation appointment. Our CEO, Jessica Hayes, will go over your specific placements of the design with you until you are satisfied with it. If you have any questions please feel free to contact us via email or you can include the question in your custom inquiry!
CUSTOM FITTING APPOINTMENT
Fitting appointment will happen after production time has been completed. When your dress is in the final stage of production a member from our will team contact you to schedule your fitting appointment in the design studio. During your fitting appointment you will try on your dress and we will determine if you need any alterations. Depending on what alterations are needed alterations will happen same day and the garment will be taken home with you.
If your garment needs to be shipped please let the designer know during your consultation appointment. If your garment is shipped and needs alterations please let us know and we will arrange the garment to be shipped back to us and we will take care of all alterations. If you are more than 15 minutes late to your fitting appointment, your fitting will be rescheduled, OR your garment will be shipped to you.