Terms & Conditions

REFUNDS/EXCHANGE

Here at House of Avid, we verify and oversee each and every garment/dress before shipping. All of our items are custom made to order, so we are NOT offering any refunds at this time. We provide a size chart to better assist customers with choosing your correct size. If you need help with choosing your correct size, please contact us via email. We do NOT offer exchanges for incorrect sizes. We offer alteration services. If you have a problem with an item due to an error on our part, please contact us via email houseofavid@gmail.com.

 

CONSULTATION FEE/DEPOSITS

50% of your consultation fee goes towards your total. Once your deposit is placed, your appointment is secure and your materials are ordered soon after, so deposits are non refundable. If you cancel your order after production is started, you lose your deposit along with any payments made. 

GARMENTS/DRESSES

Please allow 4 to 6 weeks of production time for custom garments/dresses. Please allow 2 to 3 months of production time for wedding gowns.

 

DESIGNS/COLORS

The color of an item in a picture may not accurately depict the actual color. Since there are different shades of some colors, if you need a dark or light version you can send us a screenshot of a googled image that best depicts the color and we will try to match it close as possible. 

 

SHIPPING

House of Avid is committed to providing great customer care services. Due to our garments being custom made, shipping may vary on your specific order. Our shipping party is Fedex, and they offer standard, express, 2-Day, and overnight shipping. Once the package has been handed over to our shipping party, House of Avid no longer has control of the order. We provide tracking numbers and order receipts. You will need to contact Fedex regarding any issues or concerns after we have shipped your order. Signature is required for all package deliveries.

 

DETAILS/APPLIQUES

For custom dresses, we may or may not have the same exact appliqués or rhinestones that is in your inspiration pictures. Vendors have specific designs in different seasons as well. We can find detaisl that are very similar to what you want. All details, materials, fabrics, and appliqués are discussed in the consultation appointment. Our CEO, Jessica Hayes, will go over your specific placements of the design with you until you are satisfied with it. If you have any questions please feel free to contact us via email or you can include the question in your custom inquiry!